A few questions.
Clear answers.

Yes. Our hours are 9 am–7 pm, seven days a week. Saturday and Sunday are by appointment only, so please book before visiting on the weekend.

Use our repair booking form to choose your device, model, service and an available appointment time. A booking request is confirmed after we approve it; look out for your confirmation email.

Visit Unit 11, 8 St Jude Court, Browns Plains QLD 4118. Call 0425 234 328 if you need directions or help choosing a repair.

It depends on the fault, model, available parts and workshop workload. Ask us to confirm the expected turnaround for your device.

Please contact us as soon as possible with your booking details so we can help. Approved appointments receive an email reminder approximately 30 minutes before the booking.

Yes. Pay in store is the default option for repair bookings and lets you submit the request without online payment. You can choose Pay now if you prefer to pay online. Shop orders require online payment, including orders collected in store.

Eligible repair bookings paid online receive 5% off, including selected booking extras. The booking and checkout total shows the discount. It cannot be combined with a coupon and is not a general shop-product discount.

Choose your exact model and repair in the booking form. If it says “Call for a quote”, call us for a price; that service is not free.

Depending on the model, screen options include aftermarket LCD, aftermarket soft OLED and genuine Apple screens. Battery options include aftermarket batteries and new genuine Apple/Samsung batteries where listed. The booking form shows the options available for your model.

Eligible phone screen repairs offer an optional screen protector for $10. For eligible tablet screen repairs it is $20. Select it while placing your booking.

The checkout displays the payment methods available for your order, including cards, PayPal, Afterpay and Zip where eligible. Apple Pay and Google Pay depend on your device, browser and provider eligibility.

Our repair warranty covers manufacturing faults: 12 months for iPhone, Samsung and Pixel screens and the listed replacement components; 6 months for all batteries and MacBook screens; and 3 months for motherboard repairs. Coverage and exclusions depend on the repair. View warranty coverage and terms. Your Australian Consumer Law rights are additional.

Please contact us to confirm the warranty for iPad and Apple Watch screen repairs before booking. The policy separately covers all batteries for 6 months and motherboard repairs for 3 months.

Contact us with your receipt or booking details and a description of the fault. Back up your device and remove accessories before returning it for inspection. Please allow up to 10 days for assessment. See the claim process for details.

Our voluntary repair warranty covers manufacturing faults. Physical damage, liquid damage and the other listed exclusions are not covered. Your Australian Consumer Law rights remain. Read the full exclusions.

We cannot guarantee the original water-resistance or IP rating after a repair. Avoid exposing your repaired device to water.

Yes. Back up your data before bringing your device in. Testing or repair can result in data loss, so we cannot promise that data will be preserved.

Some parts are paired to your device. Depending on the model and repair, a replacement can affect Touch ID or Face ID. We can explain the expected outcome before you authorise the work.

We offer free shipping Australia-wide with Australia Post, as well as free in-store pickup. Check your order and shipping information for delivery details. We do not promise an overnight arrival.

Please contact us to arrange collection. We will notify you when it is ready. Uncollected devices are handled under the uncollected-device policy and applicable Queensland requirements.