Terms, conditions
& repair warranty.

Coverage at a glance

Warranty periods

Our repair warranty applies to parts and services paid for and supplied by iFix Apple. It covers manufacturing faults in the repaired or replaced parts, subject to inspection and the conditions below. The period starts when the repair is completed.

For a repair not listed above, including iPad and Apple Watch screen repairs, please contact us to confirm its warranty before booking. These warranty periods do not limit your Australian Consumer Law rights.

1. Acceptance of terms

These terms apply to repair services agreed between iFix Apple and you, the customer. Please read them before authorising work. The terms agreed when you book or authorise your repair apply to that repair. We may update these terms for future work; updates do not remove existing warranty promises or rights under Australian Consumer Law.

2. How to make a warranty claim

1. Contact us. Tell us the fault and provide your receipt, booking reference or other proof of purchase. Call 0425 234 328 or email ifixapple3030@gmail.com.
2. Prepare your device. Back up your data. Remove cases, SIM cards, SD cards and other accessories unless we ask you to bring an item needed for testing.
3. Return it for inspection. Bring the device to iFix Apple, Unit 11, 8 St Jude Court, Browns Plains QLD 4118. We may arrange testing by our technician or supplier to identify the cause.
4. Assessment and resolution. Please allow up to 10 days for assessment. We will explain the result and any further time needed. Approved manufacturing-fault claims are resolved by replacing the faulty part free of charge. Other remedies remain available where required by Australian Consumer Law.

Contact us before arranging postage. If the fault is covered by Australian Consumer Law, reasonable return costs will be reimbursed; send us the receipt to claim those costs. Any other inspection, transport or repair charges must be discussed and agreed before they are incurred. A supplier’s assessment does not remove your right to seek a remedy from iFix Apple.

3. Water damage & repair risks

Our voluntary repair warranty does not cover water-damaged devices. Previous liquid exposure can cause progressive corrosion and unpredictable failures, including after parts have been replaced. Your non-excludable consumer rights still apply.

Water resistance cannot be guaranteed after a repair. Do not rely on the device’s original IP rating or expose it to water after repair.

Severe damage, including motherboard damage or a heavy impact, can make a device unstable. Diagnostics or attempted repair may reveal further faults, and the device may fail to power on. We will discuss known risks before work proceeds. This does not exclude our obligation to provide services with due care and skill.

4. Touch ID, Face ID & paired parts

Some Apple components are paired to the device’s motherboard. Replacing a Home button on models such as iPhone 7, iPhone 8, iPhone SE and iPad 6–9 may leave the button function working but affect Touch ID. Front-camera or sensor repairs may also affect Face ID. Ask us to explain the expected outcome and any pairing or calibration limitations for your specific device before authorising the repair.

5. What our repair warranty does not cover

The voluntary warranty is for manufacturing faults, not damage or unrelated problems. The following exclusions do not remove any rights or remedies you have under Australian Consumer Law:

• Physical damage: cracks, dents, impact damage and bent, twisted or cracked frames. An iPad screen lifting because of a bent frame is excluded.
• Liquid damage: water-damaged devices and faults caused by liquid exposure before or after repair.
• Subsequent third-party work: our voluntary warranty does not cover parts subsequently opened or repaired by another repairer, or faults caused by that work.
• Account or software locks: iCloud, Google and similar locks, or issues caused by a later software update that are unrelated to our repair.
• Screen protectors: these are consumable items; our voluntary repair warranty does not cover them after application or use.
• Customer-supplied parts: we do not provide a parts warranty on parts you supply. Agreed labour charges apply. Consumer guarantees for our repair service still apply.

Back up your data before repair. Testing, software work and repairs can result in data loss. We cannot promise that data will be preserved. Nothing in these terms excludes liability that cannot lawfully be excluded.

6. Uncollected devices

We will notify you when your device is ready. Please collect it promptly or contact us to agree on collection arrangements. If it remains uncollected after 60 days, we may contact you again about collection.

A device is not automatically forfeited or disposed of after 60 days. Any sale or disposal will follow Queensland’s applicable uncollected-goods requirements, including the required waiting period, notices and disposal procedure. The Disposal of Uncollected Goods Act 1967 generally provides a six-month period after goods are ready for collection. Read Queensland’s uncollected-goods guidance.

7. Device access & privacy

iFix Apple may need access to your device and relevant personal information to perform the repair and test the result. Please discuss any privacy concerns or access restrictions with us before leaving your device. Back up your data and remove information that is not needed for repair where practical.

Information needed to provide the service may be handled by technicians or service providers involved in your repair. Personal information may also be disclosed where required by law. Do not send passwords or payment-card details through website chat.